Emergency & Crisis Support
This website and Shannon A Swales' services are not emergency or crisis services and are not continuously monitored.
If you or someone else is in immediate danger, at risk of serious harm, or requires urgent medical attention, please contact emergency services or attend your nearest emergency department.
Emergency Services
Australia: 000
United States & Canada: 911
United Kingdom: 999
New Zealand: 111
European Union: 112
Other countries: Contact the emergency services available in your location.
If you are unable to keep yourself or someone else safe, please seek immediate assistance rather than waiting for a response from Shannon.
Crisis Support in Australia
If you are experiencing significant distress, having thoughts of suicide or self-harm, feeling unable to cope, or need someone to talk to, the following services are available.
Lifeline – 24/7
Call 13 11 14
Text 0477 13 11 14
Online crisis chat is also available.
13YARN – 24/7
Call 13 92 76
Culturally safe crisis support for Aboriginal and Torres Strait Islander peoples, provided by Aboriginal and Torres Strait Islander Crisis Supporters.
Suicide Call Back Service – 24/7
Call 1300 659 467
Telephone and online counselling for people affected by suicide, including people experiencing suicidal thoughts, people worried about someone, and people who have lost someone to suicide.
Beyond Blue – 24/7
Call 1300 22 4636
Mental health support and counselling.
Kids Helpline – 24/7
Call 1800 55 1800
Free, confidential counselling and support for young people aged 5–25.
QLife
Call 1800 184 527
Anonymous and free LGBTIQA+ peer support and referral.
Open Arms – Veterans & Families Counselling – 24/7
Call 1800 011 046
Mental health and wellbeing support for current and former Australian Defence Force personnel and their families.
International Crisis Support
If you are outside Australia, support is also available in many countries.
United States
988 Suicide & Crisis Lifeline – 24/7
Call or text 988 for crisis support.
Canada
9-8-8: Suicide Crisis Helpline – 24/7
Call or text 9-8-8 for suicide crisis support.
United Kingdom
Samaritans – 24/7
Call 116 123 free, any time, day or night.
Shout – 24/7
Text SHOUT to 85258 for crisis text support.
Ireland
Samaritans – 24/7
Call 116 123 for free emotional support.
New Zealand
1737 – 24/7
Call or text 1737 for free, confidential brief emotional support from trained counsellors and peer support workers.
For an immediate threat to life or safety in New Zealand, call 111.
Other Countries
If your country is not listed above, Find A Helpline provides information about verified helplines in countries around the world.
You can also use Befrienders Worldwide to locate emotional support services internationally.
If you are in immediate danger, contact the emergency services in your country.
Seeking Ongoing Professional Support
Crisis services provide important immediate and short-term support, but you may also benefit from ongoing professional care.
You may wish to:
speak with your GP or another medical practitioner;
contact your existing psychologist, psychiatrist or mental health professional;
seek support from a registered psychologist or other appropriately qualified mental health professional; or
ask a crisis service or your doctor about appropriate services in your area.
If you are an existing client of Shannon A Swales, please remember that email, online booking systems, social media and other routine contact methods are not monitored as crisis services. If you require urgent assistance, please use the emergency or crisis services above rather than waiting for Shannon to respond.
About This Information
These contact details are provided as general information to help people locate appropriate support. Shannon A Swales is not affiliated with, and is not responsible for, the availability or services provided by external crisis-support organisations.
Contact details, eligibility and service availability can change. Please refer to the relevant service's website for the most current information.
Last reviewed: September 2026