Website Privacy Policy
Shannon A Swales – Clinical Psychologist
ABN 41 196 767 164
Last updated: 23 September 2026
1. About This Policy
Shannon A Swales respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy law.
This Website Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit or interact with www.shannonaswales.com.
This policy applies primarily to information collected through this website, including newsletter subscriptions, website enquiries and information generated through website technologies such as cookies and analytics.
Separate privacy information applies to personal and health information collected in connection with psychological services. If you are a psychology client of Shannon A Swales, please refer to the Client Privacy Policy.
Where you leave this website to use an external platform, such as Halaxy, Mighty Networks, YouTube or another third-party service, that provider's privacy practices may also apply.
2. Who We Are
Business: Shannon A Swales
ABN: 41 196 767 164
Website: www.shannonaswales.com
Email: admin@shannonaswales.com
Shannon A Swales is a Clinical Psychologist and Australian health service provider and handles personal information in accordance with applicable obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. What Information We Collect
The type of information collected depends on how you interact with the website.
Information You Provide
When you subscribe to the mailing list, you provide:
your first name; and
your email address.
When you use the website contact form, you may provide:
your name;
your email address; and
information you choose to include in the message field.
Please avoid including detailed health, medical or other sensitive personal information in the general website contact form unless it is necessary for your enquiry.
Because the website relates partly to psychological services, visitors may voluntarily include health or other sensitive information in an enquiry even though detailed health information is not requested through the general contact form.
Where sensitive information is voluntarily provided, it will be handled in accordance with applicable privacy obligations and used only where reasonably necessary for responding to or appropriately managing the enquiry, unless another use or disclosure is authorised or required by law.
Information Collected Automatically
When you visit or interact with the website, certain technical and usage information may be collected through cookies, analytics and similar technologies.
Depending on your browser, device, cookie choices and the technologies operating on the website, this may include information such as:
IP address;
browser and device information;
approximate geographic information derived from technical data;
pages viewed and interactions with the website;
date, time and duration of visits;
referring websites or traffic sources;
cookie and online identifiers; and
analytics and advertising conversion information.
This information is generally used to understand website use, maintain and improve the website and evaluate the effectiveness of content and advertising.
4. How We Collect Personal Information
Personal information may be collected:
directly from you when you complete a website form;
when you subscribe to email communications;
when you contact Shannon through the website;
automatically through cookies and website technologies; and
through service providers used to operate, analyse and maintain the website.
Where practicable, personal information is collected directly from you.
You may browse much of the website without actively providing your name or contact details.
5. Why We Collect and Use Information
Personal information may be collected, held and used to:
respond to enquiries;
provide information you have requested;
send newsletters, resources and other communications where you have subscribed to receive them;
provide information about services, resources, events or other offerings where appropriate;
administer and maintain the website;
understand how visitors use the website;
improve website content and user experience;
measure website and advertising performance;
maintain website security;
comply with legal and regulatory obligations; and
manage privacy, administrative or business enquiries.
Personal information will not be sold.
6. Email Marketing and Communications
If you subscribe to Shannon's mailing list, your first name and email address are provided to MailerLite, which is used to manage email subscriptions and communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in an email.
You may also contact admin@shannonaswales.com if you would like assistance with your subscription.
Unsubscribing from marketing communications does not necessarily require the immediate deletion of every record where information needs to be retained for legitimate administrative, legal or compliance purposes.
Health information provided in connection with psychological services is not used for direct marketing unless appropriate consent has been obtained.
7. Cookies, Analytics and Website Technologies
This website uses cookies and similar technologies to support website functionality, understand website use and measure performance.
These may include:
Squarespace Analytics
Used to understand general website traffic and performance.
Google Analytics (GA4)
Used to understand how visitors interact with the website and to generate website usage statistics.
Google Ads and conversion measurement
Used to help understand the effectiveness of advertising and whether particular website interactions occur following advertising.
Google Search Console
Used to understand how the website performs within Google Search.
The website currently does not use the Meta/Facebook Pixel.
You can manage certain cookie preferences through the cookie controls provided on the website and through your browser settings.
Disabling some cookies may affect certain website functionality or the information available through embedded third-party content.
8. Embedded Content
Some pages may contain content provided or hosted by third parties, including:
YouTube videos; and
podcast players.
When you interact with embedded content, the third-party provider may collect technical information, use cookies or otherwise process information in accordance with its own privacy practices.
Your interaction with these services may therefore be subject to the privacy policy and terms of the relevant provider.
9. External Booking, Community and Other Services
Some links on this website take you to external platforms used to provide particular services or resources.
For example, booking processes may take place through Halaxy, community activities may take place through Mighty Networks, and other content or resources may be provided through external platforms.
These services are not hosted within this website.
When you leave www.shannonaswales.com and provide information directly to another platform, that provider's privacy policy and terms may apply in addition to any privacy, consent or service terms provided by Shannon A Swales.
No payments are currently processed directly through this website.
10. Third-Party Service Providers
Third-party service providers are used to operate and support the website and associated communications.
These currently include:
Squarespace – website hosting, website functionality and analytics, domain registration and management;
MailerLite – email subscription and marketing communications;
Google – analytics, Search Console, advertising and conversion measurement; and
providers of embedded content, such as YouTube and podcast hosting or distribution services.
Personal or technical information may be processed by these providers where necessary to provide their services.
Shannon does not sell personal information to these organisations.
Third-party providers have their own privacy policies and data-handling practices. You are encouraged to review these policies if you would like further information about how a particular provider processes information.
11. Overseas Processing and Disclosure
Some of the third-party technology providers used by this website are international organisations or use infrastructure located outside Australia.
As a result, personal information or technical information collected through the website may be processed, stored or accessible outside Australia, including in the United States and countries within the European Economic Area, and potentially other jurisdictions in which the relevant service providers or their infrastructure operate.
Where Australian privacy law applies to an overseas disclosure of personal information, reasonable steps will be taken as required by law in relation to that disclosure.
Because international technology providers may change their infrastructure, sub-processors and data locations, the countries in which information is processed may change over time. Current information about individual providers' international data practices can be obtained from their respective privacy documentation.
12. Storage and Security
Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored using secure third-party systems, including Squarespace and MailerLite.
No method of transmitting or storing information online can be guaranteed to be completely secure. Visitors should therefore avoid sending unnecessary sensitive information through general website forms or email.
Information collected in connection with psychological services is subject to separate privacy, security and record-keeping arrangements described in the Client Privacy Policy and relevant client documentation.
13. Retention and Deletion
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, for legitimate administrative or business purposes, or as required or permitted by law.
Mailing-list information may be retained while you remain subscribed and may also be retained for a reasonable period where required for administrative, legal or compliance purposes.
Where personal information is no longer required and there is no legal or other applicable reason to retain it, reasonable steps will be taken to delete, destroy or de-identify it as appropriate.
You may request deletion of personal information by contacting admin@shannonaswales.com. Requests will be considered in accordance with applicable privacy, legal and record-keeping obligations.
14. Accessing or Correcting Your Information
You may request access to personal information Shannon A Swales holds about you or ask for information to be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made by emailing:
Reasonable steps may be taken to verify your identity before providing access to personal information.
Requests will be handled in accordance with applicable Australian privacy law. In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, you will generally be provided with an explanation where required.
15. Privacy Enquiries and Complaints
If you have a question or concern about how your personal information has been handled, or believe your privacy rights may have been breached, please contact:
Shannon A Swales
Email: admin@shannonaswales.com
Privacy complaints will be taken seriously. Reasonable steps will be taken to acknowledge, investigate and respond to the matter within an appropriate timeframe.
Please provide enough information about your concern to allow the matter to be investigated.
If you are not satisfied with the response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available from the OAIC.
16. Data Breaches
Reasonable steps are taken to protect personal information and reduce the risk of unauthorised access, disclosure or loss.
If a suspected data breach occurs, the incident will be assessed and managed in accordance with applicable Australian privacy law.
Where a breach meets the requirements of an eligible data breach under the Notifiable Data Breaches scheme, affected individuals and the Office of the Australian Information Commissioner will be notified as required by law.
17. Children's Privacy
This website and Shannon's professional services are primarily directed towards adults.
Shannon does not knowingly use the website to solicit personal information directly from children.
If it becomes apparent that personal information about a child has been provided through the website, the information will be handled in accordance with applicable privacy obligations and the circumstances in which it was provided.
Parents or guardians with concerns about information provided through the website may contact admin@shannonaswales.com.
18. External Websites
This website contains links to third-party websites and services, which may include Halaxy, Mighty Networks, YouTube, social media platforms, podcast services, Amazon and other external resources.
Shannon A Swales does not control the privacy or security practices of these external websites.
When you follow an external link, you should review the privacy information provided by that organisation before providing personal information.
19. Changes to This Privacy Policy
This Website Privacy Policy may be reviewed and updated periodically to reflect changes in:
website functionality;
services and technology providers;
information-handling practices; or
applicable legal and regulatory requirements.
The most recent review or update date will be displayed on this page.
20. Contact
For questions, requests or complaints relating to this Website Privacy Policy or the handling of personal information collected through the website, please contact:
Shannon A Swales
Email: admin@shannonaswales.com
Last updated: 23 September 2026